📦 1. Eligibility for Returns

We accept returns under these conditions:

• Item received damaged, defective, or not as described
• Return requested within 24 Hours of delivery
• Product is unused in original packaging with all accessories
• Valid proof of purchase provided (order number/receipt)
• Original tags and packaging materials intact

❌ Non-Returnable Items:

• Opened or used electronics (headphones, chargers, etc.)
• Items damaged by customer mishandling
• Products missing original packaging or accessories
• Downloadable software or digital services
• Special-order/custom-requested items
• Flash sale or clearance items

🔄 2. Return Process

Follow these steps to request a return:

1. Contact us via WhatsApp or email within 24 hours of delivery
2. Provide:
   • Order number
   • Reason for return
   • Clear photos of the item
3. Wait for approval – our team will respond within 24 hours
4. Send the item to our return address (customer pays return delivery unless item is faulty)
5. Inspection – we’ll verify condition upon receipt (1-2 business days)
6. Resolution – we’ll notify you of refund/exchange status

💸 3. Refunds

Approved refunds are processed as follows:

• Issued to your original payment method
• Processing time: 5-10 business days after approval
• Original shipping fees are non-refundable
• Partial refunds may apply for promotional bundles
• Refund amount may be reduced for missing items or damages

🔄 4. Exchanges

Exchange options:

• Available for eligible items in stock
• Must meet same conditions as returns
• Delivery fee may apply for exchanged items
• Price differences must be settled before exchange
• Processing time: 3-5 business days after receiving returned item

📍 5. Return Address

All approved returns should be sent to:

We do not accept walk-in returns without prior arrangement.